Customer Feedback

Whether you are looking for our personalised fitting service for a support belt, a brace for one of your sore limbs, a compression garment, or post surgery breast-care, we have the products and team that will assist you.

Here’s a small selection of the many positive testimonials we receive each year, from a range of very happy and grateful customers. We love serving our customers and we also truly appreciate all the support we get from you all.

Hi Addie – thank you so much for popping into my place on your way to Dunedin. Everything fits really well and feeling rather uplifted (ha ha) Thanks for your kindness you are perfect in your role –  keep  up the great work. It was really nice to meet you.  Regards Sandy M (2021)

Thank you Debbie for your excellent service, information & sorting out MOH credit, very much appreciated.  Also for your expertise caring kindness You are the Best You make everyone feel good about themselves. Very best wishes, Susan B (2021)

I’m absolutely thrilled with my new Alabama swimsuit. It fits me perfectly and the high-cut top means that I no longer have to worry about showing my scar to the world when I bend over! Bring on summer at the beach, but meanwhile, I’ll happily make do with visits to our local hot pools. A huge thanks for your great customer service over the phone on Monday morning and for the prompt overnight courier delivery. Best wishes, Amy M (2021)

For several months now I have suffered from a inguinal hernia. This condition has caused me to give up work and doing the things that my wife and I love doing. It will be another two or three months before I can undergo surgery to fix the problem. My wife had previously suggested I get a hernia support belt, which I was initially reluctant to get. Pain and discomfort finally overcame that reluctance and I purchased a unilateral truss from Naturalwear. It arrived the next day! Since fitting, I have had my best day yet, free of pain and discomfort. Why did I not listen to my wife earlier! This experience is a game (life) changer. You can bet I’ll be out there doing most of the things we like to do.
Thank-you to Naturalwear. Richard N (2021)

Thank you so much for the Hernia brace that has arrived this morning. First it feels wonderful, no pain now! But the service you provided was exemplary. Delivery within 24 hours to the other end of NZ has been amazing.  This meant that you must have actioned my order immediately and the courier service was equally efficient. Thank you so much, Kevin M (2021)

Thank You Debbie for your excellent service, information & sorting out the MOH info. Very much appreciated. Also for your expertise caring kindness. You are the best and you make everyone feel good about themselves. Very best wishes. S Bond (2021)

For several months now I have suffered from a inguinal hernia. This condition has caused me to give up work and doing the things that my wife and I love doing. It will be another two or three months before I can undergo surgery to fix the problem. My wife had previously suggested I get a hernia support belt, which I was initially reluctant to get. Pain and discomfort finally overcame that reluctance and I purchased a unilateral truss from Naturalwear. It arrived the next day! Since fitting, I have had my best day yet, free of pain and discomfort. Why did I not listen to my wife earlier! This experience is a game (life) changer. You can bet I’ll be out there doing most of the things we like to do. Thank-you to Naturalwear. R. Neal (2021)

I’m absolutely thrilled with my new Alabama swimsuit. It fits me perfectly and the high-cut top means that I no longer have to worry about showing my scar to the world when I bend over! Bring on summer at the beach, but meanwhile, I’ll happily make do with visits to our local hot pools. A huge thanks for your great customer service over the phone on Monday morning and for the prompt overnight courier delivery. Amy M (2020)

Just to let you know I am really thrilled with my bra purchases last Wednesday. All are very comfortable & are a nice fit. They don’t make me look too “busty” which I like. Received the white one on Friday. Thanks a lot. Maureen K (2020)

Thank you for being so helpful in organising this purchase for me. I’m very grateful for all the support over the last 10 years. J Springer – Whanganui (2020)

Our Breast Cancer Support Chair has asked me to sincerely thank you for theNaturalwear gift vouchers which you donated to BCS. They were a popular item at the auction last night. It is good to have your support for the service that we provide for women diagnosed with breast cancer. M Goudge – Henderson (2020)

Fabulous fitting on Waiheke today. I have bras that fit and are comfortable! For the first time in 8 years!! Thank you Sue for your time and understanding. W Richards – Waiheke (2019)

I am delighted with the warm, friendly and knowledgeable help I got from Addie and Sue at my fitting last week in Tauranga. Nothing was too much trouble. Thanks so much ladies. Also great service on the phone from staff at Royal Oak. R. Whalley – Tauranga (2019)

Just wanted to say I had a new prosthetic and bras fitting yesterday at your royal oak store by the lovely Eden. She is helpful, knowledgeable, super friendly and made the whole experience a positive one. what a fantastic young women, Naturalwear she does you proud. Thank you again Eden I will def be back. M Stokes – Auckland (2019)

My Thuasne knee brace is amazing. I had surgery a couple of years ago and have always had pain when exercising. However the knees brace has made such a difference providing support In all the right spots. I have been able to get back into lunges and squats. Woohoo! J. Gallop – Auckland (2018)

Thank you Addie for coming to see Mum this afternoon. She really appreciated your help today. Very happy with her new bras. We will see you again. M. Meynell – South Island (2018)

Addie is fabulous, came and fitted me for prosthesis, swim wear,  and lovely bras. She’s a gem. J. Bensemann – South Island (2018)

Another morale boosting visit to Naturalwear Royal Oak. Not only a wonderful selection of underwear, but this visit was about swimwear for my niece’s tropical wedding holiday. Nothing is too much trouble to these lovely ladies and I do thank them for allowing me to feel ‘girlie’ again with such a positive post-mastectomy shopping experience. With gratitude and kind regards. S. Johnstone – North Shore (2017)

For months I searched for a comfortable mastectomy bra and then I was referred to your Royal Oak store. I met with Roz who helped me tremendously. She explained the attributes of each beautifully made bra, and offered great advice on which bras to purchase – and your store has the best selection I have seen. One of the bras was so comfortable I nearly cried and I did not want to take it off so Roz cut the tags off and I wore it home. Roz sold me a swimming bead form that I had been searching for and I can now go on my cruise feeling confident and comfortable when I go swimming. Roz really listened to my requests and fulfilled every one of them. I am so grateful. N. Winks – Whangaparoa (2017)

I cannot forget what you have done for me. Thank you so much. I pray everyday to the lord to bless you abundantly. S. Wongsin – Samoa (2017)

I’m so happy as this is the best fitting I’ve ever had, and I feel so comfortable. Being 87, it is lovely to feel so good. Thank you Roz. N. Albert – Te Puke (2017)

Thank you so much for the 3 bras you sent me so promptly online. What a wonderful way to shop! So painless. Kind Regards. J. Devonshire – Torbay (2017)

Naturalwear are very professional, caring, with the ability to make you feel secure. In your first visit you can feel vulnerable, exposing yourself, literally. But the approach of the fitters has been to make you feel normal again, to help your self confidence. Christine is wonderful, and I can’t say enough good things about them.” J. Wheeler – Whanganui (2016)

Received the online purchase. Parcel wrapped in pink. Speedy delivery – Loved it!!!!!! N. Hayes – Birkenhead (2016)

Thank you – the goods have arrived today.  Excellent service! I appreciated the attention to detail, including the wrapped pink tissue, a little heart sticker, and a product card…it was a lovely parcel to receive. Thank you again for the positive experience. J. Gaskin – Whanganui (2016)

Thank you so for the great service, the time you spent listening to my thoughts, and the excellent explanation about the products you offer and the range of options that are available to me. The fitting service you offered was very caring and professional and the products that I have chosen have made me feel so good again. L. Bargh – Christchurch (2016)

The goods arrived within 24hours, thank you for the extra touches. They made my day. D. Cole – Warkworth (2016)

I just wanted to let you know how pleased I was with my new bras and briefs.  I got breast cancer three years ago at the age of 38.  I was pregnant at the time and because of the advanced state of my pregnancy I was unable to have a reconstruction. I was so excited to find your website and the range of bras that didn’t look as though my nana should be wearing them.  For the first time since my surgery I have felt normal again. Thanks again. M. Sutherland – Blenheim (2016)